Aurora Place — Emergency Response Program
Sydney CBD, NSW — 2025–Present
Commercial Office — Aurora Place — Emergency Response Program
47
Emergency call-outs
38min
Average response time
100%
SLA compliance
12%
Insurance reduction
Summary
Dedicated 1-hour emergency electrical response program for Aurora Place. Established after a critical fault caused a partial floor outage during business hours.
The challenge
A critical switchgear failure during peak occupancy left three floors without power for four hours. The building's previous contractor was unable to respond within acceptable timeframes. Aurora Place needed a response partner with a guaranteed SLA and documented escalation procedures.
Our approach
We established a dedicated emergency response protocol for the building, including an on-call roster with maximum 45-minute response time, a site-specific emergency procedures manual, and post-incident reporting directly to the building owner.
Outcomes
47 call-outs over 18 months — 100% responded within 1 hour
Average on-site time: 38 minutes from notification
Post-incident reports delivered within 24 hours
Zero repeat faults from correctly remediated causes
Building owner insurance premium reduction: 12%
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